Welcome to E-Bike World Shop’s FAQ section! We’ve compiled answers to the most common questions about our premium e-bike components and accessories. If you don’t find what you’re looking for, our cycling experts are always happy to help at [email protected].

About Our Products

Q: What types of e-bike components do you specialize in?
A: We focus on high-performance e-bike parts including drive units, displays, lights, brakes (especially disc brake pads), and complete cockpit systems. Our selection also includes essential accessories like batteries, chargers, and specialized e-bike clothing.
Q: Are your products compatible with all e-bike brands?
A: Most of our components are designed to work with major e-bike systems, but compatibility varies by product. Each product page includes detailed specifications – we recommend checking these or contacting our experts if you’re unsure.
Q: Do you sell complete e-bikes or just components?
A: While we primarily specialize in premium components and accessories, we do offer select city bikes and BMX/dirt bikes in our “Bikes” category. Our strength lies in upgrade parts for e-bike enthusiasts.

Ordering & Payments

Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure, convenient checkout.
Q: Is my payment information secure?
A: Absolutely. We use industry-standard encryption and never store your full payment details on our servers. All transactions are processed through secure payment gateways.
Q: Can I modify my order after placing it?
A: We process orders quickly to ensure fast shipping. If you need to modify an order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate changes if your order hasn’t entered the fulfillment process.

Shipping & Delivery

Q: Where do you ship from and to?
A: We ship worldwide from our Charlotte, NC headquarters, except to some remote areas and parts of Asia. During checkout, our system will confirm if we can deliver to your location.
Q: What are my shipping options?
A: We offer two reliable options:
– Standard Shipping ($12.95): DHL/FedEx, 10-15 days with full tracking
– Free Shipping (orders over $50): EMS, 15-25 days
All orders take 1-2 business days to process before dispatch.
Q: How can I track my order?
A: You’ll receive a tracking number via email once your order ships. Click the tracking link or enter the number on the carrier’s website for real-time updates.

Returns & Warranty

Q: What’s your return policy?
A: We accept returns within 15 days of delivery. Items must be unused and in original packaging. Contact us at [email protected] to initiate a return – our US-based team will guide you through the process.
Q: Who pays for return shipping?
A: Customers are responsible for return shipping costs, unless the return is due to our error or a defective product. We recommend using a trackable shipping method.
Q: Do your products come with warranties?
A: Most products include manufacturer warranties – the duration and terms vary by item. Check product descriptions for warranty details, and keep your receipt as proof of purchase.

Technical Support

Q: I need help installing a component. Can you assist?
A: While we can provide general guidance on component compatibility and installation, we recommend having complex installations performed by a certified e-bike technician to ensure safety and proper function.
Q: My display isn’t working correctly. What should I do?
A: First, consult the product manual for troubleshooting steps. If issues persist, contact our support team with details about your e-bike model, display model, and the specific problem – we’ll help diagnose whether it’s a settings issue or requires service.
Q: How do I maintain my e-bike battery for optimal performance?
A: For lithium-ion batteries: avoid complete discharges, store at room temperature when not in use, and follow the manufacturer’s charging recommendations. Our “Batteries & Chargers” category includes maintenance accessories to help prolong battery life.

Still Have Questions?

Our cycling experts are ready to assist with any other questions about e-bike components, orders, or technical issues. Reach us at [email protected] – we typically respond within 24 hours.

Happy riding from the E-Bike World Shop team!