At E-Bike World Shop, we stand behind our premium e-bike components and cycling accessories with the same commitment to quality that goes into their engineering. If you’re not completely satisfied with your purchase, we offer a straightforward returns and exchanges process for most items.

Our Return Policy

  • Return Window: 15 days from the date of delivery
  • Condition: Items must be unused, in original packaging with all tags attached
  • Original Proof: Include your order number or packing slip

Non-Returnable Items

Due to hygiene and technical specifications, the following items cannot be returned or exchanged:

  • Cycling Underwear (hygiene reasons)
  • Disc Brake Pads (safety components)
  • Batteries & Chargers (hazardous materials)
  • E-Bike Displays & Accessories (software licensing)
  • Custom or Special Order Items

How to Initiate a Return or Exchange

Step 1: Submit Your Request

Email our customer service team at [email protected] with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear E-Bike World Shop Team, I would like to request a [return/exchange] for the following item(s) from my order #[Your Order Number]: – Product Name: – Quantity: – Reason for return/exchange: [For exchanges, please specify the replacement product you’d prefer] I confirm that the item(s) is/are unused and in original packaging with all tags attached. Best regards, [Your Full Name] [Your Contact Number] [Your Order Date]

Step 2: Receive Authorization

Our team will respond within 24 hours with:

  • Return authorization number
  • Shipping instructions
  • Return address (485 Kelly Street, Charlotte, US 28202)

Step 3: Ship Your Return

Package the item securely and include all original documentation. We recommend:

  • Using a trackable shipping service
  • Insuring the package for its full value
  • Retaining your shipping receipt until the process is complete

Step 4: Processing Your Return

Once received, we will inspect the item(s) within 3 business days and notify you of the approval status.

Refund Information

  • Processing Time: 3-5 business days after approval
  • Refund Method: Original payment method (Visa, MasterCard, JCB, PayPal)
  • Deductions: Original shipping costs are non-refundable
  • International Returns: Customs/duties fees are not refundable

Exchange Process

For approved exchanges:

  • We’ll ship the replacement item once the return is received
  • You’ll be responsible for return shipping costs unless the exchange is due to our error
  • Price differences will be charged/refunded as applicable

Special Notes for E-Bike Components

When returning technical components (drive units, brake parts, etc.):

  • Ensure all protective packaging is intact
  • Include all mounting hardware and documentation
  • Do not attempt installation if considering a return

Contact Us

For any questions about our returns policy:

Email: [email protected]
Response Time: Typically within 24 hours

We appreciate your trust in E-Bike World Shop for your cycling needs. Our returns policy reflects our commitment to your satisfaction while maintaining the high standards expected by technical cycling enthusiasts worldwide.