At E-Bike World Shop, we combine our passion for cycling with our commitment to exceptional service. Whether you’re upgrading your e-bike components or gearing up for your next adventure, we want your shopping experience to be as smooth as your ride.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two reliable shipping options to meet your needs:

Standard Shipping – $12.95

  • Carrier: DHL or FedEx
  • Delivery Time: 10-15 business days after shipment
  • Includes full tracking and insurance
  • Recommended for time-sensitive orders

Free Shipping (Orders over $50)

  • Carrier: EMS
  • Delivery Time: 15-25 business days after shipment
  • Includes basic tracking

Note: Delivery times are estimates and may vary depending on destination and customs processing. We ship worldwide except to certain Asian countries and remote regions.

Payment Options

We accept all major payment methods:

  • Visa
  • MasterCard
  • JCB
  • PayPal

Returns & Exchanges

We stand behind our premium e-bike components and cycling accessories with a straightforward returns process designed for technical enthusiasts.

Return Policy Overview

  • Return Window: 15 days from delivery date
  • Condition: Items must be unused, in original packaging with all tags attached
  • Proof Required: Order number or packing slip

Non-Returnable Items

Due to hygiene concerns and technical specifications, these items cannot be returned:

  • Cycling Underwear (hygiene reasons)
  • Disc Brake Pads (safety components)
  • Batteries & Chargers (hazardous materials)
  • E-Bike Displays & Accessories (software licensing)
  • Custom or Special Order Items

How to Return an Item

Step 1: Submit Your Request

Email our customer service team at [email protected] with:

  • Subject: Return/Exchange Request – Order #[Your Order Number]
  • Product name and quantity
  • Reason for return/exchange
  • For exchanges: specify preferred replacement product

Step 2: Receive Authorization

We’ll respond within 24 hours with:

  • Return authorization number
  • Shipping instructions
  • Return address: 485 Kelly Street, Charlotte, US 28202

Step 3: Ship Your Return

Package the item securely with all original documentation. We recommend:

  • Using a trackable shipping service
  • Insuring the package for its full value
  • Retaining your shipping receipt

Step 4: Processing Your Return

We inspect returned items within 3 business days and notify you of approval status.

Refund Information

  • Processing Time: 3-5 business days after approval
  • Refund Method: Original payment method (Visa, MasterCard, JCB, PayPal)
  • Deductions: Original shipping costs are non-refundable
  • International Returns: Customs/duties fees are not refundable

Exchange Process

For approved exchanges:

  • We ship the replacement once we receive your return
  • You’re responsible for return shipping unless the exchange is due to our error
  • Price differences will be charged/refunded as applicable

Special Notes for E-Bike Components

When returning technical components (drive units, brake parts, etc.):

  • Ensure all protective packaging is intact
  • Include all mounting hardware and documentation
  • Do not attempt installation if considering a return

Contact Us

For any questions about shipping or returns:

Email: [email protected]
Response Time: Typically within 24 hours

We appreciate your trust in E-Bike World Shop for your cycling needs. Our policies reflect our commitment to your satisfaction while maintaining the high standards expected by technical cycling enthusiasts worldwide.