Term and Conditions

Last Updated: [Date]

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is intended for technical cycling enthusiasts and e-bike riders aged 18 or older. By using our site, you confirm you meet these requirements.

1.2 Intellectual Property Rights

All content on bicycle-stores.com, including text, graphics, logos, and product designs, is our exclusive property or licensed to us and protected by intellectual property laws. You may not:

• Reproduce, distribute, or modify any content without written permission
• Use our branding or product names for commercial purposes
• Reverse engineer any technical components described on our site

2. Product Information

2.1 Product Descriptions

We take care to accurately describe our:

• E-bike components and accessories
• Cycling technical parts (drive units, brake systems, etc.)
• Performance cycling apparel

However, minor variations in color or specification may occur. Product images are for illustration purposes.

2.2 Technical Components

Certain products (drive units, brake parts, etc.) require professional installation. We provide specifications to help determine compatibility, but ultimate responsibility lies with the purchaser.

3. Ordering and Payment

3.1 Order Process

When you place an order:

• You receive an order confirmation email
• We verify stock availability (1-2 business days)
• Your payment is processed upon order confirmation

3.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All transactions are secured with SSL encryption.

3.3 Pricing and Availability

Prices are shown in USD. While we maintain accurate inventory, occasionally items may become unavailable. In such cases, we will notify you promptly.

4. Shipping and Delivery

4.1 Shipping Options

We offer two shipping methods:

• Standard Shipping ($12.95): DHL/FedEx, 10-15 business days with full tracking
• Free Shipping (orders over $50): EMS, 15-25 business days with basic tracking

4.2 Delivery Areas

We ship worldwide except to certain Asian countries and remote regions. Customs fees may apply for international orders.

4.3 Delivery Issues

You must:

• Inspect packages upon delivery
• Report any damage within 48 hours
• Provide a secure delivery location

5. Returns and Exchanges

5.1 Return Policy

We accept returns within 15 days of delivery for most items, provided they are:

• Unused and in original packaging
• Included all tags and documentation

5.2 Non-Returnable Items

For safety and hygiene, these cannot be returned:

• Cycling Underwear
• Disc Brake Pads
• Batteries & Chargers
• E-Bike Displays & Accessories
• Custom/special order items

5.3 Return Process

To initiate a return:

1. Email [email protected] with your request
2. Wait for return authorization
3. Ship to: 485 Kelly Street, Charlotte, US 28202

Original shipping costs are non-refundable.

6. User Responsibilities

6.1 Account Security

If you create an account, you must:

• Keep login credentials secure
• Promptly report unauthorized access

6.2 Product Use

You agree to:

• Use products as intended by manufacturers
• Follow all safety guidelines for technical components
• Have complex parts installed by professionals

7. Liability Limitations

7.1 Product Liability

We are not liable for:

• Improper installation or use of technical components
• Wear and tear from normal use
• Modifications made to products

7.2 Website Use

We strive to maintain uninterrupted service but cannot guarantee:

• Complete absence of technical errors
• Immediate resolution of all website issues

8. Privacy and Data Protection

Your personal data is protected according to our Privacy Policy. We only collect necessary information to process your orders and improve your shopping experience.

9. Changes to Terms

We may update these terms periodically. Continued use of our site after changes constitutes acceptance of the new terms.

10. Governing Law

These terms are governed by the laws of North Carolina, USA. Any disputes will be resolved in Charlotte courts.

Contact Us

For questions about these Terms:

Email: [email protected]
Address: 485 Kelly Street, Charlotte, US 28202